Refund policy

We want you to enjoy your purchase. You have 30 days from the day you receive your order to request a return.

To be eligible, the item must be in the same condition you received it: unused and in its original packaging. We'll also need your order number or proof of purchase.

To start a return, email us at lumavieofficial@gmail.com with your order number and the reason. We'll reply with instructions and the return address. Items sent back without first requesting a return can't be accepted.

Damaged or faulty items
Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, email us as soon as possible (with a photo if you can) and we'll make it right.

Exceptions
For hygiene reasons, personal-care items that have been opened or used (for example silicone patches or heads that have been in contact with skin) can't be returned unless they're faulty. Sale items and gift cards can't be returned.

Exchanges
The fastest way to exchange an item is to return it and, once the return is accepted, place a new order.

EU 14-day cooling-off period
If your order is delivered within the European Union, you have the right to cancel or return it within 14 days for any reason, provided the item is in the same condition you received it.

Refunds
We'll let you know once we've received and inspected your return, and whether the refund has been approved. If approved, it will be issued automatically to your original payment method within 10 business days. Your bank may take a little longer to process it. If more than 15 business days have passed since approval, please email us at lumavieofficial@gmail.com.

Your consumer rights
Nothing in this policy limits the rights you have under the Australian Consumer Law or any other consumer protection law that applies to you.